Return Policy

## iGlow Return & Money-Back Guarantee **We want you to shop with total confidence.** If something isn't right, we'll make it right. ### 6-month money-back guarantee 💛 We stand behind our lash and brow serums. If you're not seeing results after using the serum as directed, get in touch within 6 months of your purchase at [post@iglow.me](mailto:post@iglow.me) — we'll first help you get the most out of it, and if that doesn't work, we'll issue a full refund. Beauty should be a confident choice, not a gamble. ### Changed your mind? If you regret your purchase, you may return unopened item(s) in re-sellable, unused condition with the seal intact. Email [post@iglow.me](mailto:post@iglow.me) with your order number and we'll send you the return details. ### How returns work 1. Email [post@iglow.me](mailto:post@iglow.me) with your order number (add photos if the item arrived damaged). 2. We'll reply with return instructions and the return address. 3. Once we receive and inspect the item, we issue your refund to the original payment method. 4. You'll receive an email confirmation when your refund is complete. ### Good to know * 🚚 Orders are dispatched from our local fulfilment centres in the UK (Birmingham) and EU (Dublin). * Return shipping costs are not refunded in addition to the refund for the products. * Rules for returning liquid products vary from country to country — email us and we'll help you return it from yours. Questions? Email [post@iglow.me](mailto:post@iglow.me), or reach us on [Facebook](https://www.facebook.com/iglowofficial) and [Instagram](https://www.instagram.com/iglowofficial/). We usually reply within 1–2 business days. All the best, The iGlow Team ❤️