Return Policy

Our 100-day satisfaction guarantee

Our 100-day satisfaction guarantee is our own voluntary promise, on top of your statutory rights. You may open the product and try it at home. If it is not right for you, contact us at post@iglow.me within 100 days of delivery and we will give you a gift card for the price you paid for that product. You do not need to send the product back. The guarantee applies once per product per customer and does not cover products that have been fully used, misuse, accidental damage, gift cards or free gifts.

Changed your mind?

Changed your mind? If you buy online in the EU or UK, you can cancel within 14 days of receiving your order. You're welcome to open and inspect the product – it doesn't need to be unopened – but please send it back complete and in the same condition as you received it. Sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned under the right to cancel once they have been unsealed after delivery. Start your return on our iglow.ie/pages/request-a-return. You pay the return shipping, unless the item is faulty or we sent you the wrong item. We refund the price of the product to your original payment method within 14 days of receiving your cancellation. We may wait until we have received the product back, or you have shown proof that you have sent it.

Faulty, damaged or incorrect items

If something arrives faulty, damaged, wrong or missing, contact us at post@iglow.me with your order number (and a photo if the product is damaged). We'll send you a replacement at no cost.

Orders placed before 23 September 2026 keep the guarantee terms that applied when you placed your order.

Your statutory consumer rights are not affected.

How to make a claim or return

1. Email post@iglow.me with your order number.
2. Tell us which product is affected and whether you are using the satisfaction guarantee, cancelling the order or reporting a fault.
3. Include photos if the item is damaged, faulty or incorrect.
4. For cancellations, start your return on our iglow.ie/pages/request-a-return. You do not need to send the product back under our 100-day satisfaction guarantee.